Shipping Policies

Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

US Ground Shipping

If you are outside of the continental U.S. or if you would like expedited shipping, please contact us for a quote.

Shipping is free with every Playtime Series Wooden Swing Set purchase over $599. Free shipping applies to orders within the 48 contiguous states.  A Shipping and Handling charge will be added to all separate swing set or outdoor play product accessory orders.

Return Policy

Return Policy: familyplaygroundequipment.com
Accessory Orders:

If you are not completely satisfied with your familyplaygroundequipment.com order, you may return any swing set accessory item within thirty (30) days after receipt.  Please make sure that the item is in its original packaging.

Returns are not accepted without prior authorization from the manufacturer.
Prior to returning your item, you will need to obtain a Return Authorization Number.  Returns for merchandise will not be accepted without this number.

Please contact our Customer Service department by phone at 860-447-1200 or email at support@familyplaygroundequipment.com.  We will provide you with your Return Authorization number as well as the address where you should ship this item.  The return shipping is the responsibility of the customer.  Once the item is received by our distribution center, you will receive a credit (less original shipping & handling) applied toward your original method of payment.

Products Delivered by Common Carrier:

familyplaygroundequipment products such as outdoor Swing Sets, Trampolines, Playhouses & Basketball Systems, will be assessed a 20% restocking fee.

Damaged or Defective Items:

Please refer to our familyplaygroundequipment Warranty Page for wooden swing sets or outdoor play products that are damaged or defective.

Cancellations:

Swing Set and Outdoor Play Product Orders can not be canceled after shipment.  Refusal of a common carrier (freight company) delivery will result in you being charged shipping fees both to and from the shipping address.

Backorder Policy

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

We can be reached via e-mail at: support@familyplaygroundequipment.com

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.